"I would like ABEL to know what great support these three support staff are. Not only are they great support staff but when the problem seems never ending, they do not give up on the problem. They never get frustrated with my lack of computer knowledge and always make me feel that there is no problem that can’t be solved. SUPPORT, SUPPORT, SUPPORT! When these ladies answer the support line, I know whatever problem I have will be handled professionally and quickly. The server computer for the office had hard drive problems, so when I installed the latest update, we encountered a few difficulties. I might add that the updates always go in smoothly and quickly, so this came as a surprise with the problems that I encountered. It has been approximately one and a half weeks that these ladies worked with me and the problems and they have now been solved. I had to write this letter to let you know what a great job they did and they are always positive and reassuring. As an Office Manager, I realize how hard it is to find good dedicated staff like these ladies are, and I wanted the management to be aware to the great staff they have."