5CA is an expert in CX (Customer Experience). They assist their clients to optimize their customer support offering, from self-service to outsourced multilingual omnichannel support services. They consider themselves a CX tech company - they use technology to assist customers and their agents to solve problems as quickly as possible. 5CA is a major player in the Consumer Electronics, Video Games, and eCommerce industries. They strive to offer uniform customer treatment, regardless of the contact point chosen by the customer. Whether it is e-mail, telephone, social media or chat.
“I would say that a key strength for 5CA is flexibility. Every time I have talked about making changes they’ve been able to find a way to do that. This makes it a super positive working experience for me. I would recommend 5CA to anybody and I feel perfectly comfortable saying that. 5CA for me is a premium company. Not the cheapest but you get what you pay for and for me it’s been a really fantastic working relationship.”
Read 5CA Reviews, Testimonials & Customer References from 8 real 5CA customers.
Browse 5CA Case Studies, Customer Success Stories, & Customer References from 6 businesses that use 5CA.