Call center software enables enterprises to manage several communication channels like phone, live chat, email, social media, instant messaging, and SMS text. It can be deployed as part of a help desk or customer support system with a ticketing functionality to assist agents to resolve customer issues.
Browse 4,963 reviews, 3,970 case studies & customer success stories, and 677 customer videos of the best Call Center Management Software for your business needs
Abacus Group, Inc. makes open source telephony simple. Their platforms tie together voice, video, fax, mobile, IM, chat, conferencing and presence on a single site single server or across multiple …
IPFone is a Miami based Business Cloud Communications and Internet Access provider since 1997, with their innovative Unified Communication platform which delivers premium telephony service and cloud communications for small …
ReadyMode is an all-in-one call center solution for today’s call centers and sales organizations. Its predictive dialer so tware can triple talk time by supporting up to 28 outbound lines …
Arbeit is a powerful, and easy to use contact solutions provider that empowers businesses to have pleasant conversations with consumers. Innovative by nature, they are constantly listening to and understanding …
PhoneIQ is a new breed of cloud based contact center & unified communications software designed and built for companies using Salesforce. Unlike traditional telephony and call center solutions, PhoneIQ is …
Etech Global Services is a servant leader organization committed to making a remarkable difference for each other, their customers, and within their communities. Etech offers a suite of services that …
Verve is a client-focused nationwide provider of Cloud-Hosted Voice and Internet solutions for the SMB market. They offer a full suite of UCaaS, CCaaS, and Fiber connectivity products. At Verve, …
Aheeva is specialized in products and services within superior technological solutions for contact centers. The Aheeva software suite gathers all the features required for efficiently managing-contact centers: intelligent distribution of …
Exelysis is a fast growing company, specializing in developing telecommunication solutions and marketing them worldwide. Their mission is to build strong long term relationships with their customers by providing solutions …
Brekeke Software develops high-quality, innovative SIP communication software products for enterprises, and service providers. Brekeke's comprehensive SIP-based family of products enables organizations to seamlessly migrate or integrate IP communication systems …
Callwise is a SaaS platform that invented a cross-channel trigger called Tele-mail™ that sends an inbound call to sales reps after an event like E-mail open, link click, web form …
DialConnection offers a fully integrated, end-to-end solution to take your contact center's performance to the next level. Their intuitive, user-friendly interfaces and simple management tools help companies reach accounts and …
Greenlight CRM is call centre software that solves all your customer contact technology requirements in one hosted solution that's easy to use, compliant, customisable and feature rich. Greenlight CRM is …
CXM is a solution provides leading edge workforce optimization solutions for contact centers and enterprise level business clients. CXM was developed based on a client request for a solution that …
Centcom combines low-cost, web-enabled predictive dialing with a feature-rich call center management solution that has proven to increase productivity by up to 300%! The Centcom solution provides organizations with the …
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