Frequently Asked Questions
Describe who the software is best for - their role(s) within what kind of companies.
Socialbakers Suite is an ideal integrated solution for social media managers, community managers, agency creatives, and anyone involved in monitoring and managing social media. The first AI-powered social media marketing suite for brands and agencies of all sizes.
How does this software benefit them?
Socialbakers Suite helps marketers measure their social media performance across platforms, understand their customer personas, discover the right social media influencers, gather market intelligence, monitor online conversations and the sentiment around them, and manage their communities in one place.
How technical do users need to be to use the software?
Socialbakers Suite is appropriate for users at all levels of technical skills - from social media specialists to directors to CMOs.
What makes Socialbakers a leader in this space?
Socialbakers is home to the industry's largest data set, the most accurate algorithms, and the market's first AI-powered social media marketing tools.
Who are your biggest competitors (3-5 companies)?
Adobe Marketing Cloud, Agorapulse, Hootsuite, Sprout Social, Sprinklr.
How/why is Socialbakers better than those competitors (or most others in their market)? What about it is unique, stronger, easier, etc.?
Socialbakers offers the most robust data set in the industry, encompassing billions of monitored social media profiles and their historical performance.

Our AI-powered social media marketing tools enable our clients to better understand their customer personas and craft smarter content for each persona, identify relevant influencers, optimize social media investments, publish with ease, and leverage competitive insights.

With the most extensive set of industry benchmarks, our clients can see their ad spend and video performance in a greater context. Unlike other solutions, Socialbakers Suite is quick to set up (our free implementation process takes just a day), comes with unlimited user seats, and is designed for seamless data integration and fully customizable workflows. See why global teams love working with our user-friendly platform that's easy to scale, no matter where you sit.
What kind of features can customers expect to see in the near future? And longer term?
Socialbakers is constantly expanding their suite of solutions to best meet marketers' needs. Some of the upcoming features are:

Single sign-on
Sentiment labeling
Automated sentiment analysis
Team collaboration features
Which popular or common software does your product integrate with?
Socialbakers Suite is fully integrated with Google Analytics, Google Analytics Premium, Tableau Server, and Tableau Online.
Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc), limits, etc. If it's not simple, use broad estimates or ranges for typical setups.
Essential plan (from $200/month):

10 social media profiles
5 user seats
3 months of initial data
Social Media Analytics
Social Media Publishing
Content Publishing Calendar
Mobile Suite

Smart plan (price on request):

10-30 social media profiles
20 user seats
12 months of initial data
All the Essential plan value, plus:
Community Management
Approval Workflow & Mobile
Automated Sentiment Analysis
Customized Dashboards
Content Hub

Scale plan (price on request):

25-200 social media profiles
Unlimited user seats
Full historical data
All the Smart plan value, plus:
Automated Content Labeling
Cloud Shared Asset Integration
Performance Optimization
Marketing Persona Mapping
Influencer Marketing

Integrated 360 plan (price on request):

100+ social media profiles
Unlimited user seats
Full historical data
Access a holistic 360 view of your digital marketing to grow your audience and deliver the best customer experiences across all channels
Is there a trial or free download available?
There's a free 14-day Socialbakers Suite trial available where users can experience the full value all the way up to the Scale plan.
What kind of training/education is offered?
Socialbakers provides five types of education:

Standard education
Premium education
E-learning education
YouTube education channel
Public webinars

Standard education is free and available upon purchase of Socialbakers Suite. It includes:

One initial onboarding via webinar (can be hosted on-site if the client is based in the same city)
Access to all the e-learning and Help Center resources
Access to monthly public webinars to train new team members or refresh knowledge
30-day follow-up to ensure the learning process is on the right track

Premium education is a paid service. It includes everything that's available in the standard education package, plus:

Customized training tailored to the client's needs
4 webinars or on-site training sessions tied to the client's business objectives provided over the course of Socialbakers subscription

Socialbakers Education Team has dedicated representatives across regions. They onboard Socialbakers clients, help them make the most of the solution and demonstrate how to maximize the value of social media marketing activities with Socialbakers Suite.
Describe the implementation process and timeline.
Typically, the implementation process is very simple and involves uploading social media profiles, connecting data sources, setting up dashboards, etc. All that is usually done in a day.

However, if the solution is highly customized the implementation process might take longer.
What are the support options? List all.
Socialbakers offers two support options:

Standard support: 3 hours SLA (We respond within 3 hours from the helpdesk ticket submission)
Premium support: 1 hour SLA

These times apply to our business hours:

Monday - Friday: 1:30 am - 12 am CET
Sunday: 9am - 5pm CET