Frequently Asked Questions
Describe who the software is best for - their role(s) within what kind of companies.
Shoptech Software offers two solutions; E2 Shop System and E2 MFG System. The E2 Shop System is designed for Job Shops and Make-to-Order Manufacturers while our E2 MFG System is for Repetitive and Discrete Manufacturers. Both solutions are available as an on-premise or cloud solution. Shoptech Software works with you from quote to cash. The E2 Shop and E2 MFG Systems work for all employees from the shop floor to the front office.
How does this software benefit them?
Shoptech Software enables shop owners to effectively control all aspects of shop activity while simultaneously and effectively managing profitability. We help shops of all kinds and sizes work smarter for improved efficiencies, greater flexibility and, of course, bigger profits. E2 delivers what you need to improve how, when, and where you use critical business information.
How technical do users need to be to use the software?
Shoptech Software is built to be user-friendly with an easy to use interface and support team to help guide you along the way.
What makes Shoptech a leader in this space?
Shoptech Software was developed in a job shop in 1984, where the owners saw the need for software. With years of experience on the shop floor, the company founders were able to develop a comprehensive product. Shoptech has never lost its vision of helping job shops run more smoothly, productively, and profitably. The executive team and the founding partners of E2 take great pride in the company’s roots in the job shop industry.
Shoptech has 8,000 customers and growing with a large portion representing the mid-sized manufacturer. To assist these customers, Shoptech employs 61% of their staff in a support or development role. The company continues to grow with its customers in order to provide the best solution for them.
How/why is Shoptech better than those competitors (or most others in their market)? What about it is unique, stronger, easier, etc.?
-Original ownership since 1984
-Offers two solutions for a variety of manufacturers
-All support, development, and implementation is done in-house at Shoptech
-Offers 250+ free reports within the software
-Apple and Android mobile apps available for customers
-E2 Shop System is available as a SaaS or on-premise product
Which popular or common software does your product integrate with?
Shoptech integrates with several popular software packages, but the most commonly used integrations are for payroll.
Payroll - ADP, Paychex, Red Wing, Sage 50, QuickBooks, and many more.
What kind of training/education is offered?
-Online training through the E2 Community for customers
-Virtual training is available with an online instructor several times a month
-There are Classroom Training Courses for new customers across North America
-Onsite Training with a Shoptech consultant to cater the training to your shop’s needs
Describe the implementation process and timeline.
Shoptech Software provides all implementation and consulting services to get your shop up and running efficiently. The average implementation timeline for Shoptech customers is 69 days. The Implementation Specialist’s sole responsibility is to get you up and running on E2 as quickly as possible.
What are the support options? List all.
-Support by phone and web from 8AM to 8PM EST
-Virtual training and support through our E2 Customer Community
-Onsite training and consulting