OVERALL CUSTOMER
REFERENCE RATING
4.7

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"By taking action on the core things that were impacting the customer experience we were able to main..."
Janice Chaffin
Group President
"At Busey, we align ourselves with reputable vendors who understand our core values and the way we do..."
Caitlin Drake
Sales and One Busey Manager
"Satmetrix has helped us develop a customer-centric culture that is delivering a significant return on..."
Arti Ots
Marketing Director and the Executive Sponsor of the Net Promoter Programme
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"We have validated that happy employees and happy customers go hand in hand...."
John Cullen
Vice President Digital Marketing
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"With NICE Satmetrix, Livelo has a new level of understanding of the effectiveness of our customer rel..."
Priscila Spohr
CRM Director
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"It is not a survey. It is a relationship building tool...."
Jessi Williams
Senior Project Manager, Client Loyalty Department
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"The customer feedback results from the NPS effort made the organization pay attention. Net Promoter..."
Rowan Trollope
Senior Vice President, Consumer Product
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"Without NICE we would not be as successful, because while we have the feedback and the VoC to make op..."
Svetla Scheiber
Senior Sales and Customer Experience Manager
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"Masergy is able to glean actionable intelligence and drive improvements in overall operations across..."
John Dumbleton
Senior Vice President of Business Development
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"The Client Loyalty Team mission is to introduce the Net Promoter Score (NPS) discipline to all Nuance..."
Eileen M. Dwyer
Vice President, Client Loyalty Department
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"We have a basic implementation in place, but it is helping us in ways that are extremely beneficial,..."
Catalina Ilie
CRM Manager
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"Looking only at transactional scores is like looking at your business with one eye closed, you don’t..."
Desirree Madison Biggs
Director of Customer Experience
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"One of the great benefits of the NICE Satmetrix program is that it is a system that allows many diffe..."
Jason Schiess
Global E-Commerce Director
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"A top customer experience management (CEM) program goes beyond creating an excellent customer experie..."
Joyce Maroney
Senior Director, Customer Experience & Services Marketing
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"With NICE VoC, Bluegrass Cellular completely enhanced the quantity and quality of customer feedback w..."
Erin Hester
Manager of Omnichannel Operations
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"Before Net Promoter®, everything was fragmented. Each department had its own important metrics, but t..."
Stephen Riviere
Senior Director, Consumer Sales Strategies
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Testimonials & Customer References of individual NICE Satmetrix customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if NICE Satmetrix is the right business software or service for your company.

We monitor all 37 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.