OVERALL CUSTOMER
REFERENCE RATING
4.7
"We love the ability that NICE inContact gives us to do whatever we want. It doesn't limit what we can..."
Brandon Russell
Director, Call Center Operations, ClearlinkTechnologies
"With NICE inContact and Salesforce CRM, we have been able to buy a service instead of buying an asset..."
Chris Spear
Director of Program Management, Extra Space Storage Inc.
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"Our business has grown dramatically when we switch to incontact, and there is a direct correlation. T..."
Jill Blankenship
President, Frontline Call Center
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"At 211 San Diego, we are always preparing for a surge in demand from our community, whether it's from..."
John Ohanian
Chief Executive Officer, 211 San Diego
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"Our business is relatively complex because we have different business divisions, and we give them fle..."
Pauline Mulvey
Vice President, Enterprise Business Technology
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"The NICE Performance Manager Module coupled with NICE IEX Workforce Management helped us make signifi..."
Laura Batton
Director of Call Centre
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"We are focused on providing our clients with valuable insights into customer interactions so that we..."
Tom Barone
Interim Head of Omnichannel Operations, eBay Enterprise
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"Our agents’ disposition time decreased significantly when we created real-time dashboards to give the..."
Sean Purdy
Check Into Cash
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"We have many new systems and solutions with several different vendors, but our relationship with NIC..."
Bruce Gilbert
Chief Technology Officer
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"When we implemented CXone Workforce Optimization, we realized a 20% reduction in full time equivalent..."
Amy Latzer
Chief Operating Officer
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"I highly recommend NICE inContact to any contact center, especially if you need to process both inbou..."
Jan van Dalen
Director of Information Technology
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"Even though our business has grown 16%, CXone has honed our efficiencies so we’ve eliminated the need..."
Lauren Crooks
Supervisor, Client Experience
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"CXone Voice as a Service encapsulates all of our complex telephony processes. All the worry about con..."
Balaji Balaraman
Senior Director of Customer Support
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"The business impact of the IVR redesign was felt in all departments and, most importantly, it had a p..."
David Ernest
Manager Contact Center Operations
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"We feel like we belong, which is fantastic. NICE inContact has had a tremendous impact on our busines..."
Per Valik
Chief Information Officer/Chief Technology Officer
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Testimonials & Customer References of individual NICE InContact customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if NICE InContact is the right business software or service for your company.

We monitor all 15 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.