OVERALL CUSTOMER
REFERENCE RATING
4.6
"ContactWorld was implemented quickly and smoothly, and we haven’t looked back since. The technology f..."
Robert Twiselton
Managing Director
"Our old telephony solution was useless at managing large volumes of calls, and the quality of service..."
Russell Parr
Business Development & IT Director
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"We use management information to continuously improve our customer experience and manage resources, s..."
Mark O'Doherty
Head of Customer Service
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"Integrating the best available systems to provide flexible and scalable options for claims management..."
Neil Hopkinson
Finance Director and Co-founder
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"We had previously outsourced our customer support, but decided to bring it in house to improve the se..."
Mark Child
VP, Information Systems
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"What became very clear early on was that NewVoiceMedia was the only vendor who offered a true cloud s..."
Steven Marwick
IT Services Manager
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"On average our technical helpdesk receives over 70,000 calls per year, and thanks to ContactWorld we..."
Jane Midwood
Operations Director
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"We looked at several contact centre vendors, but none could match the flexibility, cost-effectiveness..."
Ola Agboola
Head of Customer Services and Support
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"With NewVoiceMedia's cloud technology, we've been able to increase the effectiveness of our contact c..."
Willie Stewart
Founder, Stewart Travel Group Ltd
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"As a company, we like to position ourselves as the Facebook of finance, and for this reason the major..."
Gavriel Magonet
Online Services Director
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"Not having to rip out and replace our existing telephone system was a compelling proposition in addit..."
Chris Harris
Marketing & Customer Director
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"The old system was problematic and did not support the growth of the company. Customers were not gett..."
Barry Katz
Central Operations Controller
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"We now have complete visibility of our business metrics and have seen measurable improvements in the..."
Emanuela Azzarello
Customer Services Manager
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"We already knew what the technology could do. We wanted to use it creatively to target our help where..."
Martin Lord
Chief Executive, CAB Northampton and District
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"NewVoiceMedia offers us the best solution for our business requirements and they also have a charitab..."
Seen
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"We're constantly out and about, so it's important that we don't miss any business opportunities. Cont..."
Alex Higham
The Anyjob Team
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Testimonials & Customer References of individual NewVoiceMedia customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if NewVoiceMedia is the right business software or service for your company.

We monitor all 44 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.