"A single support generalist now owns a support ticket, with problems escalated to the appropriate spe..."
Jacqui Darcy
Director of Client Satisfaction
"We liked how quickly we would be able to implement the initial relationship survey and that we could..."
Suzanne Ellison
Executive Director of Human Resources
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"Being able to reach out to dissatisfied customers and turn things around is extremely valuable to our..."
Jennifer Salera Hoynes
SVP, Director of Brand Management
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"MaritzCX gives us a real competitive edge and helps us serve our customers with the best insight. Wit..."
Iain O’Connor
Customer Experience & Insight Manager
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"When you’re running a company with nearly $3 billion in revenue, it is important to be aligned with y..."
John Taylor
National Director of Shared Services
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"My contact at Frost Bank gave MaritzCX the highest possible recommendation. It was so strong that the..."
Anand Hugar
VP of Market Research
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"The Voice of the Customer is changing how we listen, not only to our agents and policyholders, but al..."
Mark C. Russell
President and CEO
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"We’ve seen dramatic improvements and are doing more at all levels to be more customer centric. As a r..."
Suzie Dieth
Director of Customer Experience
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"We now focus on the pain points (software, sales process, customer service) to reduce the effort for..."
Kathy Clark
Voice of Customer Manager
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"It’s embracing different perspectives, experiences, and ways of thinking that made this possible...."
Stavros Davidovic
Manager, Feedback & Recovery
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"We’re getting additional insights with text analytics that show how satisfied customers are with the..."
Chris Neeson
Customer Experience Leader
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"Elizabeth is a raging advocate for CX. Our CX program really took off when she made it a priority for..."
Jeff Wilkinson
Senior Director, Mass Operations
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"We’re a very metrics-driven organization. We realized that NPS could have pitfalls, specifically tryi..."
Scott Burns
Senior Director
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"The results surpassed out expectations. The surveys so far have given us incredible results and fast..."
Beth Parkin
Head of Customer Experience
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"MaritzCX has helped us think through the end goal so we can take better advantage of our channel feed..."
Kristin Brickey
Research Manager
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"Our previous VoC program took six weeks to get data and reports to us, so we were always reviewing ol..."
Irene Hogan
Senior Vice President and Director of Customer Experience
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Testimonials & Customer References of individual MaritzCX customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if MaritzCX is the right business software or service for your company.

We monitor all 24 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.