OVERALL CUSTOMER
REFERENCE RATING
4.6
"We have to provide better customer service and create loyalty among our customers through other means..."
Edouard Piquet
Senior Vice President of Customer Experience
"The Spotlight tool spoon-feeds you ideas about what models to run, and its filtering capabilities hon..."
Rich King
Director Customer Experience
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"The information we get from our MaritzCX program guides our actions and helps us know what our member..."
Dennis Bromley
SVP Member Development & Engagement
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"We’re a very metrics-driven organization. We realized that NPS could have pitfalls, specifically tryi..."
Scott Burns
Senior Director
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"Being able to reach out to dissatisfied customers and turn things around is extremely valuable to our..."
Jennifer Salera Hoynes
SVP, Director of Brand Management
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"My contact at Frost Bank gave MaritzCX the highest possible recommendation. It was so strong that the..."
Anand Hugar
VP of Market Research
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"We’ve seen dramatic improvements and are doing more at all levels to be more customer centric. As a r..."
Suzie Dieth
Director of Customer Experience
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"MaritzCX has helped us think through the end goal so we can take better advantage of our channel feed..."
Kristin Brickey
Research Manager
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"We fully expected to impact the logical metrics, such as delivery time, explanation of features and s..."
Rick Levitin
Senior Manager, Customer Experience & Technology
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"We wanted a vendor with a strong reputation in research and solid experience in energy and utilitie...."
Lorri Putnam
Customer Programs Analyst
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"Elizabeth is a raging advocate for CX. Our CX program really took off when she made it a priority for..."
Jeff Wilkinson
Senior Director, Mass Operations
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"When we improve employee engagement, we see a rise in member engagement. And, if employee engagement..."
Krystalina Brown
Member Engagement Specialist
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"The results surpassed out expectations. The surveys so far have given us incredible results and fast..."
Beth Parkin
Head of Customer Experience
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"Those who have both (engaged employees and customers) command a 23% premium in share of wallet, profi..."
Gallup
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"Our previous VoC program took six weeks to get data and reports to us, so we were always reviewing ol..."
Irene Hogan
Senior Vice President and Director of Customer Experience
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"The brand demographic is younger and ethnically diverse...."
Dan Morrow
Senior Manager, Market Intelligence
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Testimonials & Customer References of individual MaritzCX customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if MaritzCX is the right business software or service for your company.

We monitor all 31 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.