OVERALL CUSTOMER
REFERENCE RATING
4.7

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"Building a beautiful website that looks nice is just the start, it has to work for both the user and..."
Helena Boada
Digital Marketing Analyst
"Having the ability to see every interaction of a user on our site is instrumental in increasing the e..."
Mark Fassbender
Global Head of Web Optimization
"We have also found Decibel Insight’s various heatmaps useful when discussing page improvements. They..."
Jessica Delaney
Digital Optimisation Executive
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"Decibel Insight gives accurate, unique, and previously unexplored insights into genuine customer beha..."
James Mitchell
Optimisation Manager
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"Decibel Insight gives us a way to understand the customer experience that no other tool in our techno..."
Merritt Aho
Director of Testing & Optimization
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"The flexibility Decibel Insight has in segmenting website visitors has been key to sift through the d..."
Parker Boyack
Digital Marketing Specialist
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"We found actionable, powerful insights just three days after integrating with our VoC tool. That’s RO..."
Alexander Hamilton
Head of Digital Analytics
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"Without Decibel, we would not have a clear understanding of on-page user behavior, and thus would not..."
Simon Lancaster
Senior Ecommerce Manager
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"Putting customers at the heart of our decision making is essential; if we improve the experience for..."
Hirra Sulanki
Head of Analytics
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"What we like about Decibel Insight is they are young, they are hungry, and their code has been develo..."
Tom Lloyd
Senior Manager for Development & Analytics
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"What using Decibel has done is teach us a number of things about our customers’ behaviors and experie..."
Tyler Cooper
Product Owner of Enterprise Digital Solutions
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"At the LEGO group, customer experience is very important - from our LEGO® bricks to our online presen..."
Tim Murphy
Leader of Global eCommerce Shopper Experience
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"With Decibel’s DXS and session replays, One Technologies serviced 40% more customers for 30% less cos..."
Jerry Welch
Senior Director Product Engineering
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"Our bookings increased by 13% thanks to Decibel. It provides us with critical context behind known is..."
Elliot Spring
Digital Optimization Executive
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"Our customers rely on Ferguson. There are many that have the website open all day and place as many a..."
Billy Colonna
Mobile Product Owner
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"Touching a checkout process is always high risk, so we wanted to ensure that we were flexible in our..."
Samantha Burge
Marketing Analytics Manager
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Testimonials & Customer References of individual Decibel customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Decibel is the right business software or service for your company.

We monitor all 20 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.