At Brocade, inefficiencies around asset acquisition for supply impede time to market. Four different levels of management must approve all purchase requisitions exceeding $1 million, and a manager must approve purchase orders exceeding $10,000. The process to approve these purchases in their ERP system, Oracle, is extremely time-consuming and requires the approver to be at a computer, a requirement that in today’s mobile age is no longer realistic. As a result, timeliness for approvals lags dramatically, which therefore creates a lengthy cycle time for core productbuilding purchases, ultimately impacting time to market and revenue.
DirecTV was looking for a solution that would mobilize their technicians with a simple app that could be created quickly and cost-effectively, and would not require additional training. Further, they needed the app to work intuitively across all devices, as field technicians are contractors who bring their own device to work. With Capriza, DirecTV’s IT team was able to create a mobile Zapp, a simple one-minute workflow to enable field technicians. The new mobile customer activation leverages the native camera functionality of the phone to scan the barcode serial number of the set top boxes, making activations immediate, and enabling employees to better serve their customers.
DirecTV had invested in a home-grown partner application and now need a mobile solution. After spending nearly $1M and 18 months trying to develop a single functioning mobile app on their own, they sought out an alternative platform that would enable the rapid and cost-effective creation and deployment of mobile apps that utilized the native capabilities (camera to complete a barcode scan) of employee devices.
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