OVERALL CUSTOMER
REFERENCE RATING
4.8

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"From efficiency to accountability ALICE has been a win-win. Beginning with sales, to training to IT,..."
Thomas List
General Manager
"Great emphasis on personalized, genuine customer service for every guest that comes through the door...."
Chris Cameron
Relations Manager
"ALICE will give us ability to easily view all of our relevant guest information and turn that data in..."
Jonathan Vail
Assistant Director of IT
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"When we look at our reviews online, our top two trends are cleanliness and service. I think it is saf..."
Mark Beevor
General Manager
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"Hotels are always looking for ways to streamline operations and make their teams more efficient. For..."
Mike West
General Manager
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"With radios, communication sometimes was unclear and delegation of tasks was sometimes misconstrued...."
Anthony Collito
Chef Concierge
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"We do this for one reason and that’s guest satisfaction. ALICE allows us to respond to guest requests..."
Alfred Kaufmann
General Manager
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"It’s helpful from a trend standpoint to see which rooms are having issues again and again. If there’s..."
Kelly Dwyer
Front Office & Spa Manager
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"Before ALICE, it was really hard to present that information elegantly and in an accessible way. ALIC..."
Erin Webb
Head Concierge
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"The big guys in hotel technology, they’re often like, ‘This is our product - take it or leave it,’ bu..."
Bogdan Docu
General Manager
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"The result was a task tracking tool that our team organized and on the same page. Using ALICE Concier..."
Eric Freitas
Director of Guest of Services
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"The user experience is great. Super user friendly. We like the single platform aspect as well. The sy..."
Steven Goldman
Executive Vice President
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"Hotel concierges are busy people, never more so than during the summer months and nowhere more so tha..."
Noah Lemaich
Director of Brand Standards
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"Our most loyal guests trust that we will get it right every single time, but we occasionally fall sho..."
Holston House
Director of Rooms
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"The ALICE team is equally supportive from the discovery phase, through implementation, to post launch..."
Jessica Maidat
Support Team
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"ALICE has helped us change the way we communicate, giving us the opportunity to improve our service,..."
Victor Reyes
Director of IT
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Testimonials & Customer References of individual ALICE customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if ALICE is the right business software or service for your company.

We monitor all 71 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.