Customer Reference Score
4.7
Technical Details Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Customer Types
  • < 50 Small Businesses
  • < 250 Medium Businesses
  • 250+ Large Businesses

Overview

What is Virtual Office by 8x8?

Virtual Office is a suite of complete online business VoIP applications provided by 8x8. It includes virtual contact centers, mobile apps, virtual meetings, and enterprise-class phone service that empower companies in all industries to improve their communications. The platform is also suitable for organizations managing mobile and distributed staff. Its main features include internet fax, SIP trunking, softphone, video conferencing, mobile support, standalone PBX, auto attendant, conference calling, call recording, CTI, and integrated ACD.

Virtual Office is compliant with FISMA, PCI, and HIPAA, and supported by about 100 US patents. It integrates tightly with other tools like ACT! by Sage, Zendesk, SugarCRM, Salesforce, NetSuite, and Outlook to minimize duplicate data entry into different systems.

Benefits

What is 8×8 Call Center?

Secure and Robust Program

8×8 Call Center is a robust cloud-based communications application that is utilized by over 40,000 organizations to bridge business communications internally and externally. This simple, complete, secure, and powerful platform presents a unified approach to business communications.  

Facilitates Smooth Communications

8x8 Call Center empowers enterprises to achieve effective, smooth, and seamless communications across multiple levels. It fuses a cloud contact center with business phone systems to offer an integrated communications software that meets all communication requirements. This dynamic and complete program can help your firm achieve cost-effective and perfect business communication.

Other Advantages

Utilize a full suite of communication features that permit your company to engage in contact center operations, virtual meetings, and phone services.

Boost the software’s flexibility by effortlessly adding new users, sync and fuse your mobile team, and achieve more with the 8x8 Call Center’s smooth integrations with popular business tools.

The system keeps all your processes and information secure as it complies with stringent security standards like PCI-DSS, HIPAA, and FISMA.

Throw pitches, close deals, and explore business opportunities from any location. 8x8 is built to facilitate high-quality communications services on an international scale.

Product Features

  • Agent supervisor tools
  • Audio production store
  • Auto attendant
  • CTI
  • Direct agent routing
  • Directory assistance
  • Extension dialing
  • FAQ knowledgebase
  • Hosted PBX
  • IVR
  • Music on hold
  • Number porting
  • Ring groups
  • Skills-based routing
  • Virtual queue

Pricing

Fill out the contact form on the 8x8 website to request a quote.

Customer Support

Phone Support
Live Support
Training
Support Tickets